Sound Transit presents initial fare enforcement report

Proof of payment sticker at a train station
Credit: Oran Viriyincy

Link’s 2009 opening inaugurated the proof-of-payment system and introduced the Puget Sound to the concept of the Fare Enforcement Officer.  Over the last decade, as POP and FEOs have expanded to RapidRide and Link’s ridership has exploded, FEOs have come under much scrutiny. Following King County Metro’s 2018 examination of fare policy, Sound Transit has spent much of 2019 doing its own investigation.

Last week, Sound Transit staff presented a preliminary report on fare enforcement to the board’s executive committee.  Over the past year, the staff have been collecting feedback using three methods: a self-selected online survey, a series of rider surveys, and focus groups designed to seek out underrepresented communities.  The committee seemed receptive to major changes, and seemingly no one wanted to defend the current system of one warning then $124 fine.  (At least you don’t have to go to Shoreline any more to pay it.)

The report showed, unsurprisingly, those most likely to be unable to provide proof of payment tended to have incomes below $50,000/year. More surprisingly, the vast majority of those surveyed – even those who didn’t have a fare – said the FEOs were “professional” and “approached every rider near me.”  This contrasts with some of the community focus group findings, where “participants perceived fare enforcement as being racially biased and targeting youth.”

The main reasons for not paying fares, across income groups, however, have more to do with the complexities of the ORCA system than malicious intent.

Data from the rider survey

There are several features of the current system that make it customer-hostile: the 24 hour delay before fares are loaded on your card, the lack of a customer service office in Westlake, the lack of ticket machines in general. These and many more are detailed in the report, along with some sensible reforms like re-prioritizing FEOs to focus on customer service or not doing enforcement on the first day of school. `

The committee wanted more data and more understanding of the current fines: how many are collected, how much money is spent in the court system, and more. As always, though, there’s a tradeoff between moving quickly and being thorough. We’ll see how quickly the agency moves to make changes.

The entire report is available online; the 4-page executive summary is a concise overview of the methods and findings if you’re interested in learning more. If you have feedback for the agency, they will be hosting a public meeting, sponsored by Transit Riders Union and others, at El Centro in Beacon Hill next Wednesday February 19th.

85 comments

NE 130th station advances

Preliminary design of NE 130th station (image: Sound Transit)

Sound Transit’s System Expansion Committee unanimously approved a motion on Thursday to advance work on a Link station at NE 130th. If adopted by the full Board later this month, as seems likely, Sound Transit will proceed with design work and the first of the construction required to avoid serious disruptions to riders if the station were built entirely after Lynnwood Link has opened.

The motion defers to next year a second decision: whether to continue toward an early partial build or early full build. The early partial build would construct enough of the station to avoid an extended window of single-tracking trains through the construction zone after 2024, but would open the station for service much later. The early full build would complete the station so it could open in 2025 soon after the rest of the line.

Continue reading “NE 130th station advances” | 74 comments

News roundup: in the right building

University of Washington Station
Wings777/Flickr

This is an open thread.

63 comments

What do we name the different Link lines?

A few months ago, Sound Transit backtracked on their decision to name the different Link lines after colors (e.g. Red Line, Blue Line, etc.). This was a wise move for several reasons, among them the history of red-lining in housing, the difficulty of explaining what “red” is to non-English speakers, and potential difficulties for colorblind users.

While Sound Transit have already committed to changing the naming scheme, they have yet to announce what that scheme will be. While many different name examples abound in transit systems around the world, I will contest that naming our rail lines “L-number” (e.g. L1, L2, etc.) is the best for a number of reasons, including local and international consistency, ease of explanation to new users, and simplicity.

Six possible line designators, chosen to be maximally colorblind safe.

Today, our bus-heavy system already uses numbers (the 8) and letters (RapidRide E), meaning any name will need to distinguish itself from those. Since our rail system is regularly referred to as Link Light Rail, naming Link lines L1, L2, and so on will make it easy for users to know that they need a train, not a bus, in a manner consistent with local standards. Additionally, many systems around the world use a similar naming scheme – Barcelona, Munich, Mexico City, Bilbao, and many more cities use a similar pattern. Copying their consensus will make life easier for visitors used to other systems.

Continue reading “What do we name the different Link lines?” | 95 comments

Columbia Street busway opens Feb. 22 with stops for ferry riders

Buses only sign on Columbia Street (SDOT)

On February 22, twelve routes from West Seattle and Burien will begin using the new Columbia Street transit “pathway” to reach Downtown Seattle. These routes (RapidRide C Line, 21X, 37, 55, 56, 57, 113, 120, 121, 122, 123, 125) carry a combined 26,000 daily riders and continue south via Alaskan Way to State Route 99.

In the year since the viaduct was permanently closed, these routes have shifted between two corridors through Pioneer Square and the stadiums, but they will now have a permanent home on the waterfront. A new set of bus stops on Columbia Street to the east of Alaskan Way will be served by all twelve routes, restoring much-needed year-round bus access to the Colman Dock ferry terminal that has been absent for several years.

Changes to lanes on Columbia Street (SDOT)

The pathway has a set of continuous bus lanes in each direction and non-bus lanes for westbound traffic. There will be several points where turning traffic will be forced to merge through the westbound bus lane to reach marked turn lanes, but eastbound bus lane should remain unimpeded. The street has been entirely rebuilt by SDOT with concrete pavement and improved underground utilities to serve the waterfront redevelopment project.

Bus lane painting and other late-stage work began on Monday and is set to be completed within a week depending on the weather. The city plans to open a set of bus-only lanes on Alaskan Way between Columbia Street and South King Street by late 2021, while the waterfront promenade is still scheduled to be finished in 2024.

25 comments

Climate bills in Olympia: what’s moving, what’s delayed

Update: Rep. Joe Fitzgibbon updated the status of three of these bills in the Comments.

Rep. Vandana Slatter

A key bill to reset the state’s anthropogenic carbon dioxide emissions reductions schedule to a more ambitious pace recommended by the State Department of Ecology, House Bill 2311, by Rep. Vandana Slatter (D – Bellevue) is running up against a deadline to get out of the House Appropriations Committee.

The bill would set deadlines for reducing the state government’s and overall carbon dioxide emissions, culminating in a 2050 deadline for carbon neutrality, with carbon sequestration taken into account.

The United Nations’ Intergovernmental Panel on Climate Change issued a stark report in 2018 calling for such a rapid emissions reduction. Achieving worldwide reduction goals will, as a matter of political reality, require those states and nations that can reduce emissions faster to do so. A similar bill failed last year, putting even Washington State behind the scientists’ called-for schedule.

The deadline to get out of committee is Tuesday, and the bill has already been pulled from the committee’s action lists twice.

Continue reading “Climate bills in Olympia: what’s moving, what’s delayed” | 14 comments

Comment of the week: design review

Commenter Matthew, in response to my questions about the value of design review:

What value are we getting out of the process? I would argue a few that should be important to the Seattle Transit Blog readers.

I am an architect and a significant portion of my time has been permitting projects in Seattle. The article referenced from the Seattle Times reflects the well on the facts of the permitting situation. The software rollout was terrible as is likely influencing the increase in review times, but it seems like they are getting up to speed and SDCI internally reviews this and have indicated they are getting closer to their targets.

Continue reading “Comment of the week: design review” | 10 comments