Reece Martin (RMTransit) resurfaces with a discussion with Dr Jonathan English on how process issues affect the quality of transit projects. They call it “engineering issues” vs “phone call issues”. Engineering issues are straightforward technical problems, like building Link on a floating bridge or a tunnel in dubious soil. Phone call issues are those where a phone call could fix the problem or reduce costs: a call between politicans or agencies or with environmental-impact stakeholders. It might be more than one call or another communication method or a series of meetings meetings, but a phone call is a nice symbolic image.
They look at the goods and bads of Toronto’s transit: the recent east-west subway/light rail lines — Eglington Crosstown (#5), Finch West (#6), Sheppard East (#4) — platform screen doors or short fences, streetcars, too-close stop spacing, or insufficient street priority or signal priority. They look at why these happen, and how a “phone call” could have made these better. They also posit that social media played a key role in getting politicians to commit to fixing the notorious Finch West line slowness. And also that proposing to fix a problem throughout the city can overcome opposition more than proposing one of the same fixes at a time in a few individual locations.
Continue reading “Bonus Movie: Process”






