Rider Experiences

This post originally appeared on Orphan Road.

We definitely need better coordination between transit agencies, even beyond implementing ORCA (which will be a huge first step). The goal should be a seamless “user experience,” to borrow a phrase from the software world, including unified fare collection, maps, schedules, etc.

I recall not too long ago walking into the Whole Foods on Denny Way and overhearing two people discussing the Seattle Streetcar. One said to the other, “oh, that’s the new Sound Transit thingy…”

Point being, most people don’t differentiate between agencies, and they shouldn’t be expected to. Agencies should create a high-quality experience across the board, since poor service by one will reflect upon them all.