
[OV: post was edited on October 26 with clarification from ST on target dates, which may change as the program progresses]
Paying for transit will be easier and more flexible with an improved user experience when “ORCA2”, the second generation of the ORCA regional fare system, is planned to go live in 20192020. Although ORCA has matured to become the most popular way to pay fares in Central Puget Sound since its launch in 2009, there is much left to be desired from customers and operators.
Fare collection technology has advanced greatly since the original system began development in 2003. Innovations such as mobile apps and open payments with credit cards and smartphones are being adopted by various agencies across the country. With the current contract with ORCA vendor Vix ending in 2021 and the system’s technology becoming obsolete, the ORCA Joint Board began planning for the system’s next generation last year and has adopted a strategy for ORCA2.
Sound Transit revealed the strategy in a request for proposal (RFP) from firms to lead the development and implementation of ORCA2. The ORCA Next Generation Strategy discusses options and makes recommendations in four main areas: fare policy, system architecture and technology, the transition to the new system, and governance/administration models for the new system.
The biggest change in ORCA2 is the move to an account-based system. This means online card refills will be usable instantly, not after 24-48 hours like today’s ORCA. What’s the difference? Currently, ORCA is a card-based system where value is stored on the card itself. Fare transactions are processed offline by the card reader/writer on board vehicles and at stations. The delay in getting value purchased online on to your card is due to the fact that the readers speak with the backend only nightly, when the buses return to base.
An account-based system takes the opposite approach. As the name suggests, information is stored in an account in a central location, like your bank account. All transactions are processed centrally and in real time. Your card becomes merely an identifier of the account to the reader, like your credit or debit card. Chicago and London equipped their buses with 3G wireless communication to enable real-time processing.










